Essentially True uses USPS for it's shipping needs. USPS has notified it's customers there are delivery delays for FIRST CLASS & PRIORITY PACKAGES due to transportation issues. Only EXPRESS MAIL has a guaranteed delivery day of 1 business day.
In addition, the local post office has explained not all packages are scanned due to limited workforce. What this means is a package may show PRE SHIPMENT until it is actually delivered.
You can be confident once a label is created your package has been delivered to the post office with in 24-48 hours.
We strive to have all packages shipped 3 to 5 business days after the order date. However, there may be delays, in these instances we will keep customers updated through email.
If you have questions please email use at contact@essentially-true. com.
Until further notice all packages from the Essentially-True.com website will be shipped using Priority Shipping with includes postal insured.
Because every product is handmade especially for you, and the personal nature of the products, we are unable to provide refunds or exchanges. This also includes virtual consultations, appointments, and 1-on-1 phone calls.
For physical products contact us within 3 days of package delivery to allow us to resolve your concerns. After this time frame we may be unable to offer a resolution.
We accept cancellation within 24 hours of order submission.
Please submit all requests directly to contact@essentially-true. com
Our goal is your complete satisfaction.
Essentially True is a small business and we take pride in using the freshest ingredients. For this reason each order is a custom made experience. Please allow 3 - 5 business days for your request to be fulfilled with love and expertise.
Keeping in mind during sales or holidays an influx of orders may cause shipping delays. We will do our best to keep you updated.
A flat fee shipping is charged for all packages no matter the weight. Purchases over $60 have the option to ship for FREE.
Packages are shipped from Houston, Texas and take about 2 - 5 business days for delivery.
Essentially True quality checks each package before mailing.
We cannot be responsible nor control what happens to your package once shipped.
Please protect your order by choosing insurance at checkout to cover damaged or lost packages.
Contact us by email within 3 business days of delivery to start your claim.
Be aware to submit a claim proof is needed for damaged items with in 3 business days of delivery, which may include taking damaged items to your local post office for inspection. Please send pictures to contact@essentially-true. com
Shipping Insurance covers your package if it is lost, stolen or damaged.
Insurance can be requested during the online checkout process only. Simply select "Lost & Damaged" when choosing your shipping method.
Return mail happens when the delivery carrier cannot complete. This usually happens because the address is incorrect or there is no access to the mailbox/ home. However, the reasons are not limited to these examples.
When packages are returned to Essentially True we will be happy to mail again granted both conditions are met.
Please allow 3 - 5 business days for your request to be fulfilled with love and expertise. There are a variety of shipping options available to fit each budget and shipping times.
Contact us at contact@essentially-true. com with questions.