Política de envío

Domestic Shipping

Essentially True is a small business and we take pride in using the freshest ingredients. For this reason, each order is a custom made experience. Please allow 3 - 5 business days, the next business day is counted as day 1, for your request to be fulfilled with love and expertise. 

Keeping in mind during sales, holidays, or other influx of orders may cause shipping delays. We will do our best to keep you updated. 

Packages are shipped from Texas, and in general, take 2 - 5 business days for delivery. Keeping in mind the current state of the country delays may occur.

 

Lost & Damaged Packages

Please protect your order by choosing insurance at checkout to cover damaged or lost packages. Essentially True quality checks each package before mailing. We cannot be responsible nor control what happens to your package once shipped.

If you have an issue with your package contact us by email within 3 business days of delivery to start your claim.

Be aware to submit a claim proof is needed for damaged items within 3 business days of delivery, which may include taking damaged items to your local post office for inspection, and completing a physical/electronic affidavit. Please send pictures to contact@essentially-true.com 

  

Shipping Insurance

Shipping Insurance covers your package if it is lost or damaged. Free Shipping does NOT include shipping insurance

 

Returned Mail or Incorrect Address

Return mail happens when the delivery carrier cannot be completed. This usually happens because the address is incorrect or there is no access to the mailbox/ home. However, the reasons are not limited to these examples.

Please email us at contact@essentially-true.com to have your package redelivered.

When packages are returned to Essentially True we will be happy to mail again granted both conditions are met. 

    1. Essentially True must receive the package first. Lost or damaged packages are only replaced if Postage Insurance is purchased. 
    2. Redelivery postage must be paid prior to shipping. 

 

International Shipping

Currently, we are unable to ship to the United Kingdom. Please allow 3 - 5 business days for your request to be fulfilled with love and expertise.   There are a variety of shipping options available to fit each budget and shipping times. The customer is responsible for all taxes and duties imposed by their country. Contact us at contact@essentially-true.com  with questions.